SM: Sure. I’ve been putting the in-house training programme together with HR, sot it should be fine.

PM: what are you planning to do exactly?

SM: well all the shop floor staff will be coming in a week before the store actually opens.
PM: A week’s training? That is quite a lot, isn’t it?

SM: It’s only going to be for four days, for about four hours a day.
PM: And what is the focus going to be?

SM: Politeness, making sure they know exactly where everything is in the store.
PM: are you giving any training to the people answering the phones?

SM: Yes, we are doing a session on proper telephone manner as well.
PM: what about the staff uniforms? Have they arrived yet?

SM: NO. but they should be getting here any time now.
PM: It’s not just about the staff present themselves, either-it’s about how the store and all the stock are present too.

SM: that’s right. We’ll be covering all that in the training.
PM: OK, I’ve also got a copy of our refund policy for you to have a look at.
SM: Oh, thanks.  What about loyalty schemes? Have you made any decisions on that?
PM: Yeah, we’re going to be handling out loyalty cards at the tills to any customer that wants one.

SM: And what does a loyalty card entitle you to?
PM: For every 2, 000 RMB you spend you get 150 RMB off your next purchase. That’s what we are launching with anyway.
SM: It sounds like a good idea to me.