11. Don't forget that a person's greatest emotional need is to feel appreciated.
不要忘记一个人最伟大的情感需要是得到别人的欣赏。

12. Keep your promises.
履行自己的诺言。

13. Show cheerfulness even when you don't feel it.
即使没有快乐的感觉，也要努力表现出来。

14. Remember that overnight success usually takes 15 years.
切记所谓的“一夜成名”通常需要付出“15年的努力”。

15. Leave everything better than you found it.
让一切变得更加美好。

16. Remember that winners do what losers don't want to do.
切记胜利者通常会做失败者不想做的事情。

17. When you arrive at your job in the morning, let the first thing you say brighten everyone's day.
早上到办公室时，先说一件能让每个人在一天中感到愉快的事。

18. Don't rain on other people's parades.
看到别人的辉煌时，不要抱怨。

19. Don't waste an opportunity to tell someone you love them.
抓住一切机会对别人说“我爱你”。

20. Keep some things to yourself and don't promote havoc by hurting people you love.
自己承受一些事情，不要让所爱的人受伤害。

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