6. Address People by Their Name
People love the sight and sound of their own name, so make sure you learn to remember names. Use them respectfully in both oral and written communication.

7. Mirror the Person You’re Conversing With
You can mirror someone by imitating their body language, gestures, movements and facial expressions during a one on one conversation. The other person will unconsciously pickup on the familiarity of your mirrored actions, which will provide them with an added sense of comfort as they speak with you. The more comfortable you make them feel, the more they will enjoy being around you.

8. Always Ask to Help … and Help When Asked
Everyone appreciates the gift of free assistance and those who supply it. Highly likeable people always spare time for others, regardless of how busy their own schedules are. Remember, helping people get what they want is the #1 key to getting what you want.

9. Never Get Caught Lying
Everybody stretches the truth at times, but everyone hates a liar. Ironic, isn’t it? Regardless, understand that your credibility and likeability will get crushed if you are caught telling a lie.

10. Say “Please” and “Thank You”
These 2 simple phrases make demands sound like requests and inject a friendly tone into serious conversations. It can mean the difference between sounding rude and sounding genuinely grateful.

11. Use Positive Language (Body and Verbal)
You can use positive language skills to exhibit yourself as a helpful, constructive person rather than a destructive, disinterested one. Positive body language involves the act of maintaining eye contact while speaking, using hand gestures to accentuate important points, leaning in closer while someone else is speaking, smiling, and mirroring the person you’re involved in a conversation with. Positive verbal language concentrates on what can be done, suggests helpful choices and alternatives, and sounds accommodating and encouraging rather than one-dimensionally bureaucratic.

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