14-2 谅解迟运原因

   Gentlemen: Oct. 2, 2001

   We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

   Yours faithfully
交易的尾声 15. 货物损坏报告

   Dear Sirs: Oct. 4, 2001

   Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)

   As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

   Sincerely

   16-1. 拒绝承担损坏责任

   Dear Sirs: Oct. 8, 2001

   Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

   Sincerely

   16-2. 承担赔偿责任

   Gentlemen: Oct. 8, 2001

   As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

   Sincerely

   交易花絮 17. 催要逾期货款

   Dear Sirs: Nov. 30, 2001

   It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.

   Sincerely

   18. 付清逾期货款

   Dear Sirs: Oct. 3, 2001

   We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

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