Unit 22 In the Hotel

Thank you.

Fill out the form , please.

Would you please complete the register form?

Sir ,would you please fill this form?

Would you please sign here?

Check in or out :

Do you have a confirmation, Sir?

Can I have your note , sir?

Can I have your hotel vouch please?

Carrying baggage for travellings:

May I help you with your luggage sir?

Just a moment ,please. I’ll get the trolly .

Please leave it to me, I’ll take it for you.

Pay:

How would you like to make a payment?

How would you like to settle your bill?

Giving keys to guests:

Here is your room keys ,sir.

Please keep the identity card ,sir.

You need to show when you collect your key form the reception desk.

Please return your key before you leave.

Telling the Advantages of the hotel to guests:

I’m sure you’ll like your room. It’s spacious and airy.

I can ensure you that the room is very quiet.

We have the best chefs in Beijing.

Wishes:

I hope you enjoy your stay at the hotel.

I hope you have enjoyable stay.

Have a nice evening ,sir and enjoy your stay.

Leaving a message:

Would you like to leave a message?

Can I take a message for him?

I’ll make sure the Mr Chen get the message.

Refusing requests:

I’m afraid not, madam.

Regretfully ,no madam. It’s our policy.

Unfortunately no sir. You can’t accept invitation from our guests.

Conversation

Dialogue 1

A: Good morning ,sir. Sorry to disturb you . May I make up your room now?

B: Yes, please. We’re on my way out. You can put up make up sign on. Could you bring us some towels and hangers.

A: No problems ,sir. Everything will be already when you come back..

Dialogue 2:

A: Good morning , I want a room tonight.

B: Single or double?

A: Single ,please.

B: Do you have a reservation?

A: Yes. I made a reservation in ShangHai.

B: Then I believe you have a confirmation slip.

A: Yeah . Let me see. Is this the one you want?

B: That’s it. What’s your name .please?

A: Wu Mei . That’s my name.

B: Just a moment, please. Yes, you have a room reservation for you.

A: Is this room with a bath room?

B: Yes ,it’s.

A: Can you give me a quiet room?

B: It’s a inside room on the eight floor.

A: What’s the room rate?

B: Eighty dollars a day. How long do you plan to stay Mrs Wu?

A: There nights at the scheduled.

B: Do you sign the register ,please?

A: Is that right?

B: Thank you ,Mrs Wu.

A: Your room Number is 827. The bail-boy will take your bags and show you to your room.

B: Thanks.

Dialogue 3:

A: Hi, I’m gessify chen , the tour guide for the Ged Agency. We have a reservation of twenty room for tonight.

B: Please to meet you Mrs Chen. My name is Joy. Welcome to the hotel. Here is the keys , registration slips and breakfast description. Breakfast will be served from seven tomorrow morning. Is there any change of your schedule?

A: No. Our check out time is still be eight thirty tomorrow.

B: And we arrange a morning call at seven thirty. Is that be fine?

A: That’s alright.

B: Please put your luggage outside your room by eight. The bail-boy will pick them up.

A: Thank you.

B: Thank you very much . I hope you enjoy your stay.

Dialogue 4:

A: Front desk. May I help you?

B: I’m going to check out tomorrow. Then we’ll be back in a week’s time. Can I leave my luggage here.

A: Yes. Sure. You do have storage service. When will be checking out tomorrow?

B: About nine thirty in the morning.

A: Shall we arrange a bail bo

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